Senior Manager Continuous Improvement (Leading Financial Services Firm)

Chicago, IL

Posted: 05/31/2019 Employment Type: Direct Hire Job Category: Operations Job Number: #127

Job Description & Synthesis
The Senior Manager, Continuous Improvement is responsible for driving successful implementation of improvement projects enabling our client business to continue rapid growth and drive profitability. The position will oversee the implementation of sustainable process improvements and will be responsible for measuring and reporting results to ensure change initiatives deliver expected business results.

Specific Responsibilities

  • Supervises multiple team members on deliverables throughout the project lifecycle that are completed under DMAIC and DMADV frameworks to ensure projects are complete on schedule, within budget, and within quality requirements.
  • Lead and coach core teams to identify and analyze losses and develop solutions and control plans using Lean Tools such as 5S, 5W, Bottleneck Analysis, Gemba, Kaizen, Kanban, KPI (Key Performance Indicators), OEE, Poka-Yoke, Value Stream Mapping, Visual Factory, Standardize Work, Takt-Time, Statistics tools, Control Charts, Pareto and FMEA, etc.
  • Supports project pipeline and Lean portfolio development by forging close relationships with senior leaders to identify the most critical process improvement opportunities across the company based on findings from areas such as Voice of the Customer, Voice of the Business, Voice of the Employee, and balanced scorecards.
  • Prepare periodic written reports for the executives and engagement sponsors regarding project status and keep Head of business informed of project direction. Renegotiate direction with project sponsor as necessary
  • Apply design principles to design new processes, work with operations and systems owner for implementation, monitor of the impact of the change and report the results.
  • Builds relationships with key constituents necessary to deliver project results, including identifying and breaking down barriers/obstacles, collaborating with key players to influence change.
  • Enhances the professional development, team cohesion, and morale for a team by conducting regularly scheduled coaching sessions, performance reviews, and team collaboration activities.
  • Partners with other areas to promote the business unit and deliver enterprise-wide strategic level presentations
  • Promote a risk-aware culture; Identify and evaluate controls to sustain processes and their improvements for the long term by adhering to required risk management standards and processes

Key Qualifications

  • Bachelor Degree within business or engineering
  • 8+ years of relevant work experience
  • 5+ years of people management experience
  • Demonstrated experience consulting and/or interacting with senior executives and leaders with emphasis on process improvements
  • Demonstrated leadership skills, consensus building capability, influence skills and credibility with other functional areas and upper management
  • A capacity for strategic thinking and ability to take analytical insights and create optimal strategic approaches for delivering improvements
  • A strong understanding and practice of Lean principles such as Value Stream Mapping, Just-In-Time, Demand Flow, Single Piece Flow, Five S’s, Visual Management, Total Productive Maintenance, Continuous Improvement Process, Kaizen, SPC, Six Sigma and Communication Tools, Statistical Problem Solving
  • Masters or other advanced quantitative degree.
  • Master Black Belt in Lean or Six-Sigma
  • Experience with driving improvements in financial services and/or mortgage industry (1st mortgage, home equity lending etc)
  • Experience working with offshore and technology teams
  • Experience application of transactional Lean Six Sigma and statistical tools like Minitab etc.

Spencer Knibbe
Managing Partner

Spencer is the Founder and Managing Partner of MBK Search, LLC - an executive search firm that specializes in the governance, risk, compliance, and cybersecurity market space. Prior to founding MBK, Spencer was Head of Operational Risk at Bridgewater Associates. Before moving to Bridgewater, Spencer was the Head of Risk for ICAP, Plc covering the Americas Region. He started his career in venture capital as an investment associate.

Spencer graduated from Harvard University in 2001 and resides in Ridgefield, CT with his wife and two sons.

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