Emerging Payments Product Manager (Leading Southeastern Bank)

New Orleans, LA

Posted: 09/26/2018 Employment Type: Direct Hire Job Category: Operations Job Number: 77
Location(s): Gulfport, MS; Tampa, FL; Houston, TX; or New Orleans, LA

Job Description and Synthesis
Our client, a leading Southeastern Bank, is looking for an experienced Product Development Manager to join their consumer payments team. This individual designs, develops, and markets new payment card and related products for one or more divisions or market segments. Responsible for reviewing and modifying existing products to maximize profitability, meeting strategic business objectives, improving competitive market position, and satisfying customer needs.

Specific Responsibilities
  • Evaluates potential products, recommends the development of new products or modifies existing products to meet community needs and bank financial goals. 
  • Designs, develops, and implements new payment card and related products or modifies existing products in conjunction with other bank departments and external vendors. 
  • Monitors the profitability of existing products and services. Makes recommendations to improve profitability, effectiveness, and efficiency of products and services to achieve short and long term strategic goals. 
  • Evaluates existing products, processes, and services to ensure that the bank remains competitive in the market, performing formal market evaluations regularly. 
  • Sets and recommends strategies and goals for the marketing of assigned products and services including market direction, pricing, and budget and monitoring achievement of market goals. 
  • Works with marketing and appropriate product line sales channel partners to develop measurable programs, campaigns, and collateral that promotes assigned products. 
  • Provides guidance and direction to junior product managers in order to ensure a thorough understanding of bank products, services, standards, and bank pricing parameters, business development programs and systems. May directly supervise associates as required by departmental needs.
  • Keeps abreast of industry trends and regulations, proactively identifying changes affecting the assigned product line and department and takes appropriate action, notifies staff of internal operation changes. 
  • Works with internal compliance and regulatory departments to ensure products and services are compliant with state and federal oversight agencies. 
  • Incumbent is responsible for organizational integrity and business ethics as it relates to this position, and communicating this commitment to any applicable subordinates. 
  • Incumbent may have access to cash, customer accounts and/or sensitive and confidential information. Incumbent is required to comply with all applicable federal, state and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act. 
  • Performs other related job duties to include special projects as assigned.
Key Qualifications
  • College Degree in accounting, finance, or business and/or equivalent experience.
  • 5- 10 years of banking product design/development and/or business development experience.
  • 5 -10 years of either treasury management product management, payment card management (issuing or acquiring), and/or internet based payments and information services experience; to include exposure to sales, operations and systems management.
  • 3 – 5 years of project management related experience.
  • Marketing, sales, and business development experience preferred.
  • Knowledge of banking products and design.
  • Knowledge of marketing and advertising strategies.
  • Knowledge of product/community/market relationships. 
  • Knowledge of bank Treasury Management products, services, operating systems and interactions with the Federal Reserve Bank.
  • Basic knowledge of rules and regulations governing accounts and cash management operations.
  • Superior product development skills. 
  • Ability to interpret market needs.
  • Superior marketing and problem solving skills.
  • Ability to research and compile information for the purpose of recommending product and/or services marketing opportunities.
  • Superior analytical skills.
  • Good forecasting skills. 
  • Superior creative thinking skills.
  • Superior written and verbal communication skills. Presentation skills.
  • Good consultative skills.
  • Superior project management and organizational skills.
  • Proficient Microsoft Professional Office Software skills (e.g. Word, Excel, etc.), with the ability to learn new software.
  • Detail oriented.
  • Ability to work without supervision.
  • Ability to work on issues across a range of disciplines including marketing, pricing, operations, technology and compliance/legal.
  • Must be able to establish and maintain a high level of credibility with all levels of internal and external staff.
product development, treasury payments, consumer payments, payments strategy, banking, consumer banking

Spencer Knibbe
Managing Partner

Spencer is the Founder and Managing Partner of MBK Search, LLC - an executive search firm that specializes in the governance, risk, compliance, and cybersecurity market space. Prior to founding MBK, Spencer was Head of Operational Risk at Bridgewater Associates. Before moving to Bridgewater, Spencer was the Head of Risk for ICAP, Plc covering the Americas Region. He started his career in venture capital as an investment associate.

Spencer graduated from Harvard University in 2001 and resides in Ridgefield, CT with his wife and two sons.

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